WEST PALM BEACH, FL, August 11, 2026 /24-7PressRelease/ — A growing sleep medicine practice in Vancouver has partnered with SunKnowledge to manage prior authorization for its sleep studies and PAP therapy programs, turning to the company’s dedicated Full-Time Equivalent (FTE) model after struggling to find and retain experienced billing staff.
Like many specialty practices, the Vancouver-based provider had been managing prior authorization for polysomnography (PSG), home sleep apnea testing (HSAT), and CPAP/BiPAP therapy with a small internal team. As patient volume grew, the practice found it increasingly difficult to hire and keep staff experienced enough to handle the demands of sleep medicine authorization work; a challenge that left testing slots sitting empty and pushed some patients’ treatment further out than it needed to be.
Rather than continue competing for scarce billing talent, the practice chose to bring in a dedicated specialist through SunKnowledge’s FTE model. The approach gives the practice an experienced, sleep-medicine-trained specialist who works as an extension of its own team, without the time or cost of recruiting and training new in-house staff.
“Staffing shortages are one of the most common reasons sleep medicine practices reach out to us,” said Ronnie Hastings the spokesperson of SunKnowledge. “Finding and keeping people who understand both payer requirements and sleep medicine workflows is difficult right now. Our FTE model gives practices that expertise immediately, without asking them to go through another hiring cycle.”
Under the arrangement, SunKnowledge’s dedicated specialist manages the practice’s prior authorization workload end to end: reviewing physician documentation, preparing and submitting requests, following up with insurance companies, responding to requests for additional information, tracking every pending case, managing reauthorizations, and handling appeals when a request is denied.
Because the same specialist works with the practice every day, the arrangement is designed to function more efficiently than a shared billing team. Over time, the specialist becomes familiar with the practice’s documentation standards, payer mix, and scheduling process; reducing the back-and-forth that comes with explaining the same details to different people each time.
In short, the partnership reflects a broader pattern SunKnowledge has seen across sleep medicine. As home sleep apnea testing expands and PAP therapy programs grow, many practices are finding it harder to staff their authorization workflow internally, even as payer documentation requirements continue to increase. For practices in competitive labor markets, a dedicated outside specialist can be faster to bring on than a new hire and comes already trained on sleep medicine’s specific authorization requirements.
Practices that start with a single dedicated FTE often expand the arrangement as volume grows, adding specialists to cover additional authorization work without having to recruit and train each new hire themselves.
Beyond sleep medicine, SunKnowledge provides AR, claims managements and complete revenue cycle management support across a range of specialties, helping practices manage payer requirements without expanding their internal teams.
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